Shipping policy
Shipping & Delivery
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped on weekends or public holidays.
Shipping Rates
Germany
• €4.99 shipping for orders below €100
• Free shipping on orders over €100
European Union
• €6.99 shipping for orders below €100
• Free shipping on orders over €100
International Orders
• Shipping rates are calculated at checkout based on destination and order value.
Delivery Time
Estimated delivery times:
Germany: 2–5 business days
EU countries: 4–8 business days
International: 7–14 business days
Delivery times are estimates and may vary depending on destination, customs clearance, and local carriers.
UK orders may be subject to import duties, VAT, and carrier fees upon delivery. These charges are the responsibility of the customer.
Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Customs & Duties
For international orders outside the European Union, customers are responsible for any customs duties, import taxes, or local fees imposed by their country.
Returns
To request a return, please contact us at contact@wynwoodjewelry.shop and include your order number.
Return requests must be made within 14 days of delivery.
Returned items must be unused, unworn, and in their original condition. Original packaging should be included whenever possible.
After reviewing your request, we will provide you with the return instructions. Please do not send your order back without contacting us first.
Unless an item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
We recommend returning all items with tracking, as we cannot be held responsible for returns lost in transit.
Once your return has been received and inspected, we will process your refund to the original payment method if the return is approved.
Original shipping charges are non-refundable unless the return is due to an error on our side.
If you receive a damaged, defective, or incorrect item, please contact us at contact@wynwoodjewelry.shop as soon as possible.